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  • 30 Day Returns
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Returns Policy

We will give an exchange, refund or credit note, if goods are returned in a saleable condition within 14 days. You must contact us first to authorise a return. We will not accept items returned unless you contact us first. The cost to return the item is payable by the customer and any replacement sent will have our normal delivery charges applied. This does not contravene your consumer rights. All damages or wrong orders must be reported to us within 3 days of receipt of goods.
When you shop online with Carrolls Equestrian you have the right to a period of 14 calendar days where you can withdraw from the contract and return your purchases to us. You do not have to give any reason but bear in mind you will have to pay for the cost of returning the goods. The goods must be returned in the same condition as they left our warehouse. We will not offer refunds after the 14 days have elapsed.
Goods which are made to your specifications or which are clearly personalised cannot be returned.

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